Frequently Asked Questions
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To receive services through our practice, all patients are required to create and maintain an account with our secure patient portal.
The patient portal allows us to securely manage important aspects of your care, including intake forms, documents, communications, appointment details, and other practice-related information.
Portal enrollment is required for all patients and must be completed before your first appointment.
We recognize that navigating online platforms can be challenging. Patients may designate an authorized caregiver or family member for proxy portal access when appropriate. If a patient is unable to provide authorization, access may be provided to an individual who has appropriate legal documentation.
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Initial 90-minute comprehensive psychiatric evaluation
Comprehensive psychiatric consultation for diagnostic clarification and treatment recommendations
Routine 45 -minute medication management follow-up with psychotherapy
Extended 60-minute complex medication management follow-up with psychotherapy or family meeting
Cognitive and functional assessment
Caregiver guidance and collaboration
Telehealth and office-based appointments
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Workers’ compensation evaluations or documentation
Court-ordered or forensic psychiatric evaluations
Emotional Support Animal (ESA) evaluations or letters
ADHD or ADD evaluations or treatment
Prescriptions for stimulant medications for ADHD or ADD
Ketamine or esketamine (Spravato) treatments
Prescriptions for opiate based treatments
Administration of long-acting injectable psychiatric medications. Patients who require long-acting injectable medications must arrange administration through their pharmacy, primary care physician, or another medical provider.
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Depression, including late-life depression
Anxiety and other anxiety-related disorders, including late-life anxiety disorders
Mood disorders, including late-life mood disorders
Neuropsychiatric and behavioral symptoms associated with dementia and other neurodegenerative or neurological disorders
Adjustment disorders related to phase of life transitions
Post Traumatic Stress Disorder (PTSD)
Caregiver and family support
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No, our psychiatric fees cover the evaluation and treatment services provided by our practice.
Any outside services that may be recommended as part of your care — including laboratory testing, imaging (such as MRI or CT scans), or other diagnostic services — are not included in our fees and are the patient’s financial responsibility.
These services may be subject to the policies and fees of the outside provider.
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Exalta Geriatric Psychiatry & Wellness is a self-pay practice and does not participate with insurance plans, including Medicare or Medicaid. This model allows for more personalized, unhurried care tailored to your individual needs. Payment is due at the time of service.
Medicare Notice:
We do not participate in Medicare. Medicare beneficiaries who choose to receive care must sign a private contract acknowledging that services will not be submitted to Medicare for reimbursement.
Medicaid Notice:
We do not participate in Texas Medicaid or any Medicaid managed care programs.
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Exalta Geriatric Psychiatry & Wellness is a private-pay psychiatry practice focused on thoughtful care for older adults.
Patients must be age 55 or older.
Tele-health and in-person options are available.
This practice is self-pay and does not accept insurance.
This practice does not participate in or bill Medicare or Medicaid.
Outside services such as laboratory testing, imaging, and psychological or neuropsychological testing are not included in your psychiatric fee and are the patient’s res
Patients, or a patient’s authorized proxy, must enroll and maintain access to our secure patient portal.
Appointments must be cancelled at least 24 hours in advance.
All new patient forms must be completed and submitted through the secure patient portal prior to scheduling your first appointment.
A valid method of payment must be provided through the portal prior to scheduling the first appointment.
·ADHD/ADD evaluations and stimulant medications are not provided.
Ketamine or esketamine (Spravato) treatments are not provided.
FMLA, disability, service animal, insurance or legal documents are only completed for existing patients who have been seen at least 4 visits. Forms will be filled out on a case-by-case basis and must be related to medical care. Documentation completion is subject to Dr. Jones’ approval, availability and our billable hourly rate.
Emotional support animal evaluations are not completed.
Workman’s compensation evaluations are not completed.
We do not offer court-ordered or forensic evaluations.
Benzodiazepines are prescribed cautiously and only when clinically appropriate.
A complimentary 15-minute consultation occurs prior to scheduling.
Referrals from psychiatrists who are actively managing care will be scheduled as a 90-minute psychiatric consultation. Ongoing medication management or transfer of care is not included unless otherwise agreed upon.
This practice does not provide emergency psychiatric services. If you are experiencing an urgent or emergent mental health or medical issue, please call 911, contact the 988 Suicide & Crisis Lifeline, or go to your nearest emergency department.
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Inquiries can be made by calling us at 832-307-9182 and someone will be in touch within 3 business days.
Potential new patients will need to schedule a complimentary 15-minute non-clinical consultation using the PATIENT PORTAL link at the top of the page.
The purpose of this visit is to determine whether the services offered by this practice are a good fit for your needs.
If it is determined that this practice may not be the best fit, we will attempt to provide resources to help locate another appropriate provider.
Scheduling is now open for new appointments.
Outside of appointment reminders and scheduling, this practice does not send or receive communications via text-messaging or email.